Why companies should create quality assurance evaluation forms

When companies think of developing Call Quality Assurance programs, one important thing they always consider is creating evaluation forms. An evaluation form is one of the most visible aspects of a quality assurance program. This form is necessary for any quality assurance program, regardless of whether a company is implementing the quality assurance manually or the company is using automated systems to do quality assurance. When creating the quality assurance evaluation form, it is necessary that the form captures all interactive components that the call center needs to measure. The weights...Read more